- Free Gift Promo Black Friday 2024
- Delivery Information
- Packaging
- Returns & Exchanges Policy
- Returning Faulty Goods
- Gift Returns
- Late and Lost Deliveries
- Prices
- Feedback and Complaints
- Privacy Policy
- Environmental & Ethical Policy
- Online Security
FREE GIFT PROMO BLACK FRIDAY 2024
The gift item must be added at checkout. We are unable to add or send gifts retroactively once the order has been accepted.
Only one gift is allowed per transaction. This offer cannot be combined with any other promotion. The free gift promotion ends on 02/12/2024 23:59 GMT.
If you choose to return your order, either in full or partially, and the remaining order value falls below the eligibility threshold, the free gift must also be returned. If the gift is not returned, its full price will be deducted from your refund.
In the event of technical issues, we reserve the right to remove any free items that were added in error.
DELIVERY INFORMATION
EU Free Standard (on orders over €40): 3-10 business days depending on delivery country. EU Standard €3,95: 3-10 business days depending on delivery country.
All products will be sent from either the Netherlands or the United Kingdom and can only be shipped within the EU (for international shipping, please visit www.fableengland.com). In some occasions, orders will be split into two parts. If EU Express shipping is chosen for split orders, the shipping cost will be doubled.
PACKAGING
Jewellery is packaged in a Fable branded gift box, which includes a cotton pouch and gift card. All other accessories will arrive protectively packaged with branded swing tags. All products will be packaged in a protective external carton box.
RETURNS AND EXCHANGES POLICY
Please note that earrings and face masks are excluded from the refund policy due to hygiene reasons, according to relevant EU regulation. We are unable to refund or exchange any earrings purchased at Fable. For the returns and exchange policy, please see here.
RETURNING FAULTY GOODS
In the rare event that goods are delivered faulty or damaged, please contact our customer services department on +34 93 176 0096 or email eu@fableengland.com so we can arrange a replacement or refund. If the package you receive is damaged or open, do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 6 months after delivery. Items that are returned as faulty will be assessed by Fable, and any item showing damage due to fair wear or accidental damage will not be accepted as faulty.
GIFT RETURNS
If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value. Please note that the above terms still apply to all exchange requests.
ONLINE ORDER CANCELLATION
If you wish to cancel an order placed online, please phone our customer service team on +34 93 176 0096 or email eu@fableengland.com. Orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, follow the return instructions upon receipt.
This does not affect your statutory rights.
LATE AND LOST DELIVERIES
If your delivery has been delayed, please contact us, and we will provide you with the tracking number to locate it with the carrier.
Items not received but tracked as delivered: This frequently happens when items are delivered to workplaces. In some cases, your item might have been delivered to a post room or colleague within your company, and someone else will have signed for it. You can check the signature by entering your tracking number on the courier’s website. Please note that we do not refund or replace items tracked as delivered. For this reason, we recommend getting items delivered to your home address.
Items not received: If you do not receive your delivery, report it to us within 30 days of the order date.
PRICES
Goods are charged at the price shown on the product pages on the date the customer places the order, and are inclusive of VAT. Errors and omissions are accepted. Orders will be processed at our published prices at the time of order and cannot be changed due to promotions at a later time. All prices are stated in Euros (€).
We may offer promotional discount codes from time to time. These codes may only be applied to purchases of full-price items and cannot be used with any other offer or discounts.
FEEDBACK AND COMPLAINTS
We welcome feedback from our customers as it helps us improve our service. If you have a complaint, please send an email to eu@fableengland.com.
PRIVACY POLICY
You acknowledge and agree to be bound by the terms of our Privacy Policy.
ENVIRONMENTAL & ETHICAL POLICY
As a company, we take our environmental responsibility seriously. We are equally serious about doing things right by our customers, suppliers, partners, employees, and investors.
ONLINE SECURITY
We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, and American Express via Stripe.
SERVICES AND CONDITIONS OF USE
As part of our service, we provide information and other services, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree to use our services in a manner consistent with applicable laws and regulations and in accordance with the terms outlined below. You will be referred to as ‘customer’ in this agreement.