Terms & Conditions

TERMS & CONDITIONS

  1. Fable VIP Customer Free Gift Terms & Conditions 2024
  2. Fable Gift Builder Promotion
  3. Delivery Information
  4. Packaging
  5. Returns & Exchanges Policy
  6. Returning Faulty Goods
  7. Gift Returns
  8. Late and Lost Deliveries
  9. Prices
  10. Feedback and Complaints
  11. Privacy Policy
  12. Environmental & Ethical Policy
  13. Online Security


FABLE VIP CUSTOMER FREE GIFT TERMS & CONDITIONS 2024

Eligibility: 

This offer is for our VIP Tier one customers only who will be sent an email advising them of their offer.  

The offer is valid on all products on the website and there is no minimum spend.  

Offer applies exclusively to purchases made on Fable England's website during the promotional period. 

Returns and Adjustments: 

All sales are Final. Free gifts can not be exchanged or returned. Gift cards/promo codes will not be refunded.  

Additional Conditions: 

  • The free gift will be selected at random 
  • The promotion cannot be combined with any other discount codes, offers, or promotions. 
  • This offer is non-transferable and has no cash value. 
  • This offer can only be used once. Any subsequent orders placed in the month of October would not be eligible for an additional fee gift. 
  • Fable England reserves the right to modify or cancel this promotion at any time without prior notice. 
  • Standard return policies apply. All returned items must be unworn, unused, and in original packaging with tags attached. 

Promotional Period: 

  • The offer is valid until 31st October 2024. 

For any questions or further assistance, please reach out to our customer service team at eu@fableengland.com. 




FABLE GIFT BUILDER PROMOTION

 Offer Details:

  • Buy 2 items and receive 20% off.
  • Buy 3 or more items and receive 30% off.

The discount will be automatically applied at checkout when eligible items from the Gift Builder category are added to your cart.

 Eligibility:

  • This offer is valid on all products listed under the Gift Builder category only.
  • Offer applies exclusively to purchases made on Fable England's website during the promotional period.

 Returns & Adjustments:

When returning items, the sliding scale discount will apply:

  • if you have 3 items remaining, the discount remains at 30%.
  • if you have 2 items remaining the discount is at 20%
  • if you have 1 item remaining the discount is removed.

 Additional Conditions:

  • The promotion cannot be combined with any other discount codes, offers, or promotions.
  • This offer is non-transferable and has no cash value.
  • Fable England reserves the right to modify or cancel this promotion at any time without prior notice.
  • Standard return policies apply. All returned items must be unworn, unused, and in original packaging with tags attached.

 Promotional Period:

  • The offer is valid for a limited time only starting 08.10.2024 and runs until 31.10.2024 or whilst stocks last.

For any questions or further assistance, please reach out to our customer service team at help@fableengland.com.

DELIVERY INFORMATION

EU Free Standard (on orders over €40): 3-10 business days depending on delivery country. EU Standard €3,95: 3-10 business days depending on delivery country.

All products will be sent from either the Netherlands or the United Kingdom and can only be shipped within the EU (for international shipping, please visit www.fableengland.com). In some occasions, orders will be split into two parts. If EU Express shipping is chosen for split orders, the shipping cost will be doubled.

PACKAGING

Jewellery is packaged in a Fable branded gift box, which includes a cotton pouch and gift card. All other accessories will arrive protectively packaged with branded swing tags. All products will be packaged in a protective external carton box.

RETURNS AND EXCHANGES POLICY

Please note that earrings and face masks are excluded from the refund policy due to hygiene reasons, according to relevant EU regulation. We are unable to refund or exchange any earrings purchased at Fable. For the returns and exchange policy, please see here.

RETURNING FAULTY GOODS

In the rare event that goods are delivered faulty or damaged, please contact our customer services department on +34 93 176 0096 or email euhelp@fableengland.com so we can arrange a replacement or refund. If the package you receive is damaged or open, do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 6 months after delivery. Items that are returned as faulty will be assessed by Fable, and any item showing damage due to fair wear or accidental damage will not be accepted as faulty.

GIFT RETURNS

If you have received an item as a gift, we will happily offer an exchange for an item of the same or greater value. Please note that the above terms still apply to all exchange requests.

ONLINE ORDER CANCELLATION

If you wish to cancel an order placed online, please phone our customer service team on +34 93 176 0096 or email euhelp@fableengland.com. Orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, follow the return instructions upon receipt.

This does not affect your statutory rights.

LATE AND LOST DELIVERIES

If your delivery has been delayed, please contact us, and we will provide you with the tracking number to locate it with the carrier.

Items not received but tracked as delivered: This frequently happens when items are delivered to workplaces. In some cases, your item might have been delivered to a post room or colleague within your company, and someone else will have signed for it. You can check the signature by entering your tracking number on the courier’s website. Please note that we do not refund or replace items tracked as delivered. For this reason, we recommend getting items delivered to your home address.

Items not received: If you do not receive your delivery, report it to us within 30 days of the order date.

PRICES

Goods are charged at the price shown on the product pages on the date the customer places the order, and are inclusive of VAT. Errors and omissions are accepted. Orders will be processed at our published prices at the time of order and cannot be changed due to promotions at a later time. All prices are stated in Euros (€).

We may offer promotional discount codes from time to time. These codes may only be applied to purchases of full-price items and cannot be used with any other offer or discounts.

FEEDBACK AND COMPLAINTS

We welcome feedback from our customers as it helps us improve our service. If you have a complaint, please send an email to euhelp@fableengland.com.

PRIVACY POLICY

You acknowledge and agree to be bound by the terms of our Privacy Policy.

ENVIRONMENTAL & ETHICAL POLICY

As a company, we take our environmental responsibility seriously. We are equally serious about doing things right by our customers, suppliers, partners, employees, and investors.

ONLINE SECURITY

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept payment online by Visa, MasterCard, and American Express via Stripe.

SERVICES AND CONDITIONS OF USE

As part of our service, we provide information and other services, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree to use our services in a manner consistent with applicable laws and regulations and in accordance with the terms outlined below. You will be referred to as ‘customer’ in this agreement.